Nikolay Georgiev is an accomplished Service Delivery Manager and CX and Ops leader with over 7 years of experience in the BPO sector. They have successfully driven operational success and enhanced customer experience, notably expanding an account to support continuous 24/7 service delivery. Previously, Nikolay owned a small-scale dropshipping e-commerce business and worked as a Real Estate Agent, advising clients and managing property listings. They hold a Bachelor of Business Administration from Sofia University and a High School Diploma from the French Language School "Alphonse de Lamartine."
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