Nitin Rao is a strategic workforce planning and operations leader with over 22 years of experience in ITES/BPO across Customer Service, Banking, and Telecom domains. They have 19 years of expertise in Workforce Management, focusing on forecasting, staffing, scheduling, and analytics across multi-geo delivery models. Nitin has held several pivotal roles, including Sr. Director at Sutherland, where they align capacity with business demand and optimize operational efficiency. Their previous positions include Manager WFM at Firstsource Solutions and Group Manager at Tech Mahindra.
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