Nitish Tiwari is currently the Lead Customer Experience at Sutherland, where they focus on driving quality improvements and compliance monitoring while aligning team efforts with organizational goals. Previously, Nitish held positions as a Senior Executive at Teleperformance and iEnergizer, where they supported chat services for DOORDASH and managed travel inquiries for Goibibo Flights. They also worked as a Quality Analyst for MakeMyTrip and an Analyst for AMEX GBT at EXL. Nitish earned a Bachelor's degree from Mahatma Gandhi Kashi Vidyapeeth in Varanasi between 2016 and 2018.
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