Ong Sei yi

Ong Sei Yi has comprehensive experience in the hospitality and customer service sectors, having completed trainee positions at Traders Hotels and Sheraton in 2012 and 2014, respectively. Ong advanced to a Customer Service Representative role at Sutherland from August 2015 to October 2016, showcasing proficiency in end-user service management and familiarity with tools such as ZenDesk and Bliss. Subsequently, Ong took on the position of Team Manager, overseeing a team of 40 agents responsible for email requests for a global car company, while also focusing on quality control, client communication, and key performance indicators. Ong holds a Bachelor's Degree in Hospitality Management from SEGi University & Colleges and SEGi College, awarded in 2015 with Second Class Honours.