Richard Ryan

Richard Ryan has extensive experience in service delivery and operations management, currently serving as AVP Service Delivery Operations at Sutherland since August 2006, where responsibilities include global service delivery for a major client in the travel sector, achieving significant results in Net Promoter Score and operational efficiencies. Previously, Richard held various leadership positions including AVP Site Leader, managing Sutherland's largest US site, Interim Country Manager, and Director, overseeing operational management of Microsoft programs in Syracuse, NY. Richard's career began with Sutherland Global Services and includes roles such as Team Leader, Team Manager, and Training Specialist, in addition to earlier positions at Deluxe Corporation, Seneca Data Distributors Inc., Future Electronics, and Alto Services, demonstrating a robust background in sales and customer service management. Richard studied at Onondaga Community College.