Ritesh Balan

Ritesh Balan has extensive experience in service delivery and operations management, with a career spanning over two decades in the customer service industry. Currently serving as Vice President - Service Delivery at Sutherland since November 2011, Ritesh has held multiple leadership roles within the company, advancing from Senior Account Manager to Vice President. Prior experience includes significant positions at Convergys India Services Ltd as Contact Center Manager - Operations, overseeing consumer care for a major Australian telecommunications provider, and at Transworks Information Services Pvt Ltd as Assistant Contact Center Manager - Operations. Ritesh's professional foundation in public relations and marketing at Shashidhara Engineering Works complements a Bachelor of Commerce degree from the University of Mumbai.