Roaa Ayoub is the Lead Master Trainer at Sutherland Global Services, where they lead and develop a team of 15 trainers across two technical accounts. With over 2.5 years in the organization, Roaa has built strong expertise in facilitation, coaching, and performance management. Previously, Roaa held various roles, including Retention Expert and Subject Matter Expert, enhancing customer service and training new representatives. Roaa earned a Bachelor of Business Administration in Finance and Investment from Cairo University.
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