Roy Mendoza is a seasoned professional in global workforce management, currently serving as a Scheduling/Resource Planning Expert at Sutherland Global Services since 2016. Previously, they held positions as a Capacity/Resource Planner Sr. Specialist and Specialist within the same company, where they were responsible for optimizing resource utilization, forecasting staffing needs, and supporting operational goals. Roy demonstrated expertise in analyzing call volume data and translating it into actionable staffing projections to enhance service levels. Their ability to effectively communicate with senior management and recommend performance improvements has been instrumental in achieving client objectives.
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