Sutherland
Sawan Kashem is an experienced Associate Account Manager at Sutherland, overseeing accounts for two major medical provider networks in Minnesota and Pennsylvania, achieving a 90% resolution rate in medical billing inquiries and maintaining a 95% client satisfaction rate. Previous experience includes serving as a Project Specialist at Drexel University's College of Nursing and Health Professions, where Sawan developed a cancer screening program that increased participant knowledge by 20%. Additionally, Sawan worked as a Site Leader and Program Facilitator at the Greater Philadelphia YMCA, enhancing student engagement through wellness-focused enrichment programs. Sawan holds a Bachelor of Science degree in Public Health from Temple University.
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