Shane McAfee

Shane McAfee is an experienced quality analyst currently working at Sutherland, where responsibilities include performing quality audits on recorded calls and providing feedback to enhance agent performance. Previous roles include consultant for outbound sales, contract recruiter at Insight Global, and a progressive career at Sutherland in various capacities such as enterprise recruiter and escalation manager. Shane has a strong background in customer service, demonstrated through roles at Spectrum and Sutherland Global Services. Educational accomplishments include a Master of Business Administration from Empire State University and a Bachelor of Arts in Organizational Communication from SUNY Empire State College, supplemented by an Applied Associate in Science in Computer Information Systems from Monroe Community College.