Shauna R.

Shauna R. is an experienced professional currently serving as the Senior Associate - Customer Success Manager at Sutherland, where they focus on developing customer relationships to enhance satisfaction and loyalty. Additionally, Shauna is the Director of the East African Mission of Hope in Uganda, actively working to improve the lives of children and communities through service. They also lead Avaya's Client Success Enablement efforts, overseeing global training and marketing initiatives to ensure positive client experiences.