Sunil Kappal is a globally recognized AI and Digital Transformation Strategist with over 20 years of experience in the field. Currently serving as the Senior Director of Customer Experience Analytics at Sutherland, they manage end-to-end analytics deployments and collaborate with C-suite executives to drive measurable business results. Sunil has previously held leadership roles at Reliance Retail and Humach, where they established innovative AI and analytics strategies. They are pursuing a specialization in Business Analytics from Wharton Online and have an MBA in Information Technology from Swami Vivekanand Subharti University.
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