Vinay Devarakonda

Vinay Devarakonda, FPC, SSGB, PAHM, has extensive experience in operations and quality assurance, with key roles at various organizations including IntouchCX as Manager of Cx Operations Tech Support and Quality Assurance, and UnitedHealth Group as Assistant Manager. Vinay has demonstrated leadership in managing large teams and ensuring operational excellence while driving innovation and setting realistic targets to meet business goals. Previous positions include Business Operations Lead at Carelon Global Solutions, Quality Team Lead at Knoah Solutions, and Quality Assurance Professional at Sitel. Currently, Vinay serves as Manager of Service Delivery and Account Management at Sutherland. Vinay holds an MBA with specializations in Operations Management, Supply Chain Management, Finance, and Marketing from GuruNanak Business School, along with a matriculation from Dilsukhnagar Public School.