Yassir Dee

Yassir Dee is currently the Lead Customer Experience at Sutherland, where they leverage their passion for quality management to enhance customer satisfaction and operational efficiency. Prior experience includes roles as a Quality Specialist at Sterling and First Advantage, and a Quality Analyst at ByteDance, where Yassir focused on quality monitoring, root cause analysis, and process improvement. Yassir graduated with a Master's degree in Office System Management from Universiti Teknologi MARA, where they maintained a high GPA. Eager to learn and highly organized, Yassir thrives on bringing attention to detail in all endeavors.