Youssef Ramadan is a Data Analyst and Training Performance Leader with expertise in Power BI, Excel, and SQL. They currently serve as a Training Lead at Sutherland, where they analyze performance data and have implemented initiatives leading to a 24% increase in First-Contact Resolution and a 15% reduction in new hire attrition. Youssef's dual background in training leadership and performance analytics enables them to connect data insights to actionable strategies effectively. They hold a degree in Operating and Information Management from New Cairo Academy, which they will complete in 2025.
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