Jaouad Nabil

Jaouad Nabil is a seasoned professional currently serving as a Major Incident Manager at Svenska kraftnät since May 2023. Previously, Nabil worked at H&M Group from March 2011 to May 2023 in various roles, including Business Process Specialist, SCRUM Master, and IT Operations positions, where significant achievements included consolidating Operations Centers and enhancing vendor adoption of auto-healing methodologies. Earlier experience includes roles at Webhelp, ONEREP, and Sitel, focusing on customer service and technical support. Nabil holds a degree in Information Technology from the Specialized Institute of Applied Technology NTIC.