Emanuel C.

Emanuel C. currently serves as the Team Manager for IT Retail Operations at SWAROVSKI, overseeing a global team of 9support engineers across Poland, Costa Rica, and Malaysia. Key responsibilities include ensuring continuous service delivery, developing training plans, providing technical advice, and establishing KPIs for daily operations. Prior experience includes roles as an IT Retail Support Engineer at SWAROVSKI, an IT Service Desk Administrator at Wipro Limited, and an IT Field Support Technician at DXC Technology, along with earlier positions at Portugal Telecom in both Field Service and Quality Assurance Technician roles. Emanuel's educational background includes studies in Information and Communication Technologies at Universidade de Aveiro.