Frédéric Joubert serves as the Head of Customer Service for France and Benelux at Swarovski since November 2020, overseeing a team of seven and managing operations across 900 points of sale. Responsibilities include sales administration, project management, retail operations, distribution coordination, and systems management. Previously, Frédéric held positions such as Responsable Administration des Ventes at La Maison du Whisky and Coordinateur Service Client Export for North America at Société des Produits Marnier Lapostolle, contributing to significant revenue management and customer satisfaction initiatives. Frédéric holds an MBA from IAE Paris, alongside various qualifications in human resources, distribution, and business strategy. Educational pursuits also include a degree in Economics and a translator diploma from Université catholique de l'Ouest.
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