Jo Jackson

Jo Jackson is a seasoned executive with extensive experience in customer experience and training management in the luxury retail sector. At SWAROVSKI since February 2013, Jo Jackson serves as Vice President Global Customer Experience, overseeing strategic programs and customer services. Previous roles at SWAROVSKI include Director Global Retail Academy and Director Global Training & Customer Experience Management, responsible for creating comprehensive training programs for a global retail workforce of 18,000 employees across various distribution channels. Prior to this, Jo Jackson was International Training Director at La Prairie Switzerland, managing global training strategies and hospitality activities, and held the position of Head of Training & Spa at Kenneth Green Associates, focusing on training strategy for La Prairie and Skincare Plus brands.