Kat H.

Kat H. is an experienced professional in customer experience and education, currently serving as the Head of CX Academy for North America at SWAROVSKI since May 2022. Previously, Kat held the role of Sales Trainer for North America at Pandora, where responsibilities included delivering innovative training programs in product knowledge and sales processes. Kat's extensive background includes serving as Division Education Director-East at Ulta Beauty, where leadership skills were demonstrated through cross-functional team management and the implementation of educational best practices across a substantial retail operation. Recognized for outstanding performance, Kat received the Ulta Beauty Culture Award and has a strong history of mentoring and developing talent. Earlier experience includes roles at Lane Bryant and The Estée Lauder Companies Inc., where strategic education initiatives were successfully executed across multiple retailers. Kat holds a Bachelor of Arts in Fashion Merchandising from Davis and Elkins College.