Michael Kram

Michael Kram is an experienced eCommerce professional with a proven track record in driving business growth and enhancing customer experiences. Currently serving as the eCommerce Operations Development Manager at SWAROVSKI since January 2013, Michael focuses on improving efficiency through business process initiatives. Previous roles at SWAROVSKI include Senior eCommerce Project, Process & Operations Manager, where responsibility included creating a seamless omnichannel luxury shopping experience, and Senior eCommerce Project & Process Manager, emphasizing strategic projects in personalization and site performance. Earlier experiences include positions as a Business Analyst in eCommerce at neckermann.de GmbH and IT Project Manager at Hewlett-Packard, complemented by academic qualifications, including a Master's degree in Computer Science and Media from Stuttgart Media University.