Raphael Köll is an accomplished IT professional with extensive experience in enterprise service and content management, currently serving as the Head of Enterprise Service & Content Management IT at SWAROVSKI since July 2013. Responsibilities include managing the implementation of ServiceNow across various domains, running helpLine as an ITSM solution, and supporting Enterprise Content Management tools such as OpenText and Atlassian products. Köll has held multiple leadership roles within SWAROVSKI, including Head of Enterprise Service Management IT and Senior Business Consultant, where responsibilities included platform architecture and governance. Prior experience includes roles as a freelancer and web developer at Soundworks FM and an internship at LGT. Köll holds a Master of Science and a Bachelor of Applied Science from Universität Liechtenstein, with additional education from the University of Skövde and Handelsakademie Feldkirch.
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