Oleg Smertin

Oleg Smertin has extensive experience in IT Service Management, currently serving as an IT Service Management domain Architect at Swedbank since July 2011, where responsibilities include leading governance, design, implementation, and management of ITSM processes based on COBIT, ITIL, and ISO standards. Prior roles include Process Competence Manager at Swedbank, Management Consultant at CESIM/Data Miner, and IBM GTS Baltics manager, where Oleg focused on growth strategies in Data Centre and Cloud services. Additional experience encompasses leadership positions at TeliaSonera in B2B Strategy and Channel Management, regional management at UAB "Omnitel," and project management at UAB “Lietuvos telekomo verslo sprendimai.” Oleg’s educational background includes a Master of Science in Physics from Vilnius University and an Executive MBA in Management and Economics from ISM University of Management and Economics.