Magdalene G.

Magdalene G. is an experienced professional currently serving as the APAC Head of Services, Customer Experience at Swift since March 2012, with a focus on optimizing resources and managing global outsourcing partnerships. This role involves overseeing relationships with 25 service partner companies and more than 200 external consultants, ensuring effective onboarding, contract negotiations, and quality project delivery. Previously, Magdalene held various positions at Swift, including Partner Manager and Business Solutions Manager, where responsibilities encompassed managing partner relationships in APAC, product management for MyStandards, and championing the ISO 20022 program. Prior experience includes an operations support analyst role at Citi. Magdalene holds a degree in Business, Economics, and Finance with High Distinction from RMIT University.