Marco Chong

Marco Chong has over 15 years of work experience in the shipping industry. Marco currently holds the position of Global Head of Customer Success at Swire Shipping, a role they have been in since October 2021. In this position, they are responsible for setting the strategic direction and implementing projects to enhance the customer experience.

Prior to their current role, Marco held various positions at The China Navigation Company, another shipping company. From December 2020 to September 2021, they served as the Global Head of Customer Success, reporting to the COO. In this role, Marco was responsible for overseeing all customer success teams and managing order to cash activities.

Before that, Marco was the Global Service Delivery Manager at The China Navigation Company from April 2018 to December 2020. In this role, they led a team of customer service staff and focused on standardizing and improving customer interactions.

Marco also has experience as the General Manager of the Singapore Agency, Business Manager of Global Agencies, and Assistant Project Manager of Enterprise Systems at The China Navigation Company.

Prior to joining The China Navigation Company, Marco had roles at Swire Shipping Ltd and Swire Shipping Agencies Pte Ltd, where they gained experience in commercial management, customer service, and documentation.

In summary, Marco Chong has a diverse background in the shipping industry, with expertise in customer success, service delivery, and commercial management.

Marco Chong attended Maris Stella High School (Secondary) from 1996 to 1999. After completing high school, they obtained additional certification in "Onboarding New Hires" from Lynda.com in September 2016. There is no information provided about their higher education at the Singapore Management University.