Lourdes M. is an accomplished professional in agile transformation, innovation, and human-centered design, currently serving as the Head of the Intrapreneurship & Innovation Programme and Agile Transformation Coach at Swisscom since January 2019. With a strong background in design thinking and change management, Lourdes has extensive experience coaching C-Suite and Management Board Leaders in both B2B and B2C markets. Additionally, Lourdes has held various roles in user experience and customer insights, significantly contributing to scaling customer orientation and innovation culture across Swisscom. Lourdes also serves as a lecturer at Fernfachhochschule Schweiz and has taught at several esteemed institutions, further demonstrating expertise in usability, design thinking, and coaching. Educational qualifications include multiple advanced certifications in lean and innovation, coaching, and international marketing.
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