Michael Giger is an experienced Operation Manager at Swisscom, with a career spanning from June 2015 to the present. In this role, Michael coordinates the Operation Control Center, manages escalations, oversees uptime management, and serves as a teacher and quality manager for ICT system management. Previous positions include ICT System Manager, Workload Manager, and 2nd Level Support ICT, where responsibilities encompassed troubleshooting high-end services, mobile services, and various infrastructures including VoIP and IPTV. Michael also held roles as Project Assistant and ICT Technician, and contributed as Deputy Project Manager for the ICT Rollout of Windows 10. Prior to Swisscom, Michael worked as an ICT Technician at Burkhalter Gruppe from August 2010 to May 2015. Michael completed an ICT Manager degree from WISS Schulen für Wirtschaft Informatik Immobilien in April 2023, and a leadership program at HSO Business School Switzerland in September 2021.
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