Cem Öngören is a seasoned professional with a diverse background in product management and customer experience within the technology and insurance sectors. Currently serving at Swisscom since January 2021, Cem holds multiple roles, including Product Management & Experience Design for Swisscom myCloud and Customer Success Lead for the Swisscom Home App. Prior experience includes working as a Customer Care Agent at Orell Füssli Thalia AG, where responsibilities included team coordination and quality assurance in email processing. Cem's career began at UNIS United Insurance Services, focusing on customer offers and policy services. Educationally, Cem earned a Bachelor of Business Administration from ZHAW School of Management and Law and holds a Berufsmaturität in Insurance from KV Business School Zürich.
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