Ralf Ganninger is a skilled leader with extensive experience in tactical planning and transformation within contact centers. They have held various leadership roles, including Team Leader for Performance Management at Capita and Team Leader for Resource & Navigation Management at Swisscom. Ralf's education includes advanced studies in ICT Lean & Innovation, Digital Business, and Agile Leadership from HWZ Hochschule für Wirtschaft Zürich. Currently, they are focused on implementing data-driven decision-making and strategic AI solutions in customer service.
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