Robert Meier is a data-driven service management leader with a focus on customer value and a passion for GenAI in the B2B sector. They have held various roles at Swisscom, including Director of Customer Service Management for Financial Services since 2023, and previously managed process, information security, and customer service operations. Robert's earlier experience includes serving as an IT Service Manager at PwC. They hold multiple certifications, including an ITIL Expert and an EMBA in Digital Transformation from Fachhochschule Graubünden.
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