Roger Huggler is an accomplished professional with extensive experience in digital experience development and customer service within the telecommunications sector. Currently serving as Unit Lead for Digital Experience Development at Swisscom, Roger oversees a team of approximately 500 DevOps Engineers focused on enhancing user experiences for both B2C and B2B clients. Previously, Roger held roles such as Head of Customer Experience Design and Head of Field Services at cablex AG and Swisscom, where responsibilities included driving digitalization and ensuring high service quality. Roger's career also includes leadership positions in procurement at Swisscom Broadcast Ltd and strategic purchasing at Die Schweizerische Post. Educational qualifications include multiple advanced degrees, including a CAS in Agile Leadership and a General Management Executive MBA.
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