Sonja Brolle is an accomplished professional with extensive experience in experience strategy, innovation, and design. Currently serving as the Head of Experience Strategy, Innovation & Design at Swisscom since August 2019, Sonja leads initiatives that shape future customer experiences through effective design systems and compliance frameworks. Prior roles include strategic positions at Swiss Life AG, focusing on transformation programs and customer experience management, as well as various marketing leadership roles at Sonova Holding, Kuoni Reisen AG, and Wunderman. Sonja's educational background includes advanced studies in Agile Leadership, Innovation Management, and Change Management, complemented by a Master's in Business Administration with a focus on Marketing.
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