Thomas Erzberger is a Lean Agile Leader and Scrum Master at Swisscom, with over 20 years of experience in the telecommunications industry focusing on customer support, user experience design, and product management. They previously held several roles, including Customer Experience Manager and Senior Interaction Designer, and worked at companies such as Swisscom and Bluewin AG. Thomas earned a Licentiate degree in Anglistik and Germanistik from the University of Zurich and is currently pursuing a CAS in Digital Technologies and Innovation at ZHAW School of Management and Law.
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