Thomas Heinzer has extensive experience in Learning and Development, currently serving as a Learning & Development Specialist and Product Owner for Onboarding & Basics at Swisscom since June 2002. Responsibilities include designing and conducting onboarding programs for new employees, managing the framework for skill development within Enterprise Customer Care, and ensuring the quality and effectiveness of training initiatives. Previous roles at Swisscom include Customer Trainer, Leiter Customer Training, and Training Manager, where Thomas implemented innovative training methodologies and eLearning solutions. Prior to Swisscom, work experience includes positions at Expo.02, diAx Telecommunications, and EDS Information Business GmbH, focusing on training delivery, customer service, and team leadership. Education includes various professional development courses and certifications related to adult education and applied psychology.
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