Thomas M. Walke has over 25 years of experience in the ICT industry as a founder, consultant, and leader, specializing in B2C, B2B2C, and B2B markets. Their leadership roles include managing teams in product management, customer experience design, and business transformation. Currently, they serve as the Director of Customer Service Operations B2B Midmarket at Swisscom, overseeing a professional team dedicated to enhancing customer experiences through digitalization. Additionally, Thomas is a visiting lecturer at FHGR Digital Business Management and a partner at Smolio, contributing to the development of lean-agile methodologies and organizational improvement.
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