Tom Höpping is a seasoned professional in digital transformation and customer experience, currently serving as a Senior Solutions Architect for SAP at Swisscom since August 2021, focusing on the SAP CX portfolio and Business Technology Platform. Previously, Höpping held the position of Lead SAP CX Portfolio at Avectris AG, where the emphasis was on guiding customers through digital transformation. With extensive experience in architecture for E-Commerce and Customer Relationship Management from roles at Swisscom and valantic, Höpping possesses a strong foundation in design-thinking and co-creation methodologies. Educational qualifications include a MAS in Customer Relationship Management from ZHAW School of Management and Law, alongside degrees in Electrical Engineering from Leipzig University and Trinity College Dublin.
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