Lin Zhang

Lin Zhang has a diverse work experience spanning several roles and companies. They began their career at Coles in 2011 as a Support Analyst, responsible for generating financial reports and supporting HR systems. They then joined ANZ as a Technology Risk Analyst, where they demonstrated success in documenting and reporting on technical risk and implemented compliance regulations.

In 2012, Lin Zhang worked as an IT Support Officer at RJ&CO Solutions Pty Ltd, providing face-to-face and remote support for PC and Mac systems. They acquired new long-term support contracts through customer recommendations and transformed basic IT systems into optimal operations.

In 2013, Lin Zhang joined Aesop and held various roles, including Support Analyst, Application Support Analyst, and Service Desk Manager. They spearheaded support for software and hardware infrastructure, delivered software and hardware solutions across multiple regions, and implemented an email receipt feature that reduced store transaction times by 15%. They also delivered in-depth analysis of systems and procedures, revamped stocktake procedures, and decreased stocktake time by 50%, saving over $300K in revenue globally. As a Service Desk Manager, they supported global stores and offices, optimized service delivery by implementing the ITIL framework, and achieved service level targets.

Lin Zhang then moved to Lovisa Pty Ltd in 2021 as an IT Service Delivery Manager, where they held the responsibility for overseeing IT service delivery.

Most recently, Lin Zhang joined Swisse Wellness in 2022 as an IT Service Lead and currently serves as the IT Operations Lead.

Lin Zhang attended Monash University from 2010 to 2012 and completed a Bachelor of Business Information Systems degree. Their field of study was Information Technology.