Gavin Roberts

Gavin Roberts is a dynamic senior leader currently serving as the Head of Customer Operations at Switch2 Energy Limited, where they play a pivotal role in ensuring exceptional customer service and managing stakeholder relationships. With a rich history of leadership roles, Gavin has led various customer contact teams at companies such as HomeServe and Covéa Insurance, demonstrating expertise in customer strategy and quality assurance. Their earlier career includes positions at Yorkshire Building Society Group and GE Capital, establishing a strong foundation in sales management and training. Gavin's educational background includes an Advanced Business Studies (BTEC) from Calderdale College and a Vocational Diploma in Management.