Joseph Charpentier

Joseph Charpentier is a skilled technician with a strong background in network infrastructure, technical support, and quality assurance. Currently serving as a Network Infrastructure Tech I at Switch since March 2024, Joseph has previously worked as a Network Operations Center Technician at LightEdge Solutions, providing customer-facing technical support across various services. Prior to these roles, Joseph worked as an AI Trainer at Remotasks, focusing on AI chatbot interactions. Joseph's experience at AMD as a Senior Test Engineer included writing quality assurance manuals and collaborating with cross-functional teams, while previous positions at Hewlett Packard Enterprise and HP involved hardware management and documentation efforts. Starting in customer service at Xerox, Joseph has consistently demonstrated the ability to enhance processes through clear communication and collaboration, supported by a Bachelor's degree in English - Literature from the University of Houston.