Rachel C.

Rachel C. has a diverse range of work experience. Rachel is currently serving as the Senior Vice President of Customer Experience at Swoogo since April 2023. Prior to this role, they held the position of Senior Vice President of Engagement and Culture, where they were responsible for developing and managing the cultural and engagement strategy at Swoogo.

Rachel has a strong background in customer success and marketing. At Swoogo, they served as the Vice President of Customer Experience, overseeing several departments and leading the company's customer-centric initiatives. Rachel also held the role of Director of Swoogo Virtual, where they played a key role in integrating virtual event solutions into the company's platform. Additionally, they served as the Director of Brand Experience, overseeing strategic operations and ensuring cross-departmental collaboration.

Before joining Swoogo, Rachel worked at Arkadin as a Product Marketing Manager, where they managed the product life-cycle and implemented go-to-market strategies for web, video, and audio products. Rachel also held various roles at SignUp4, including Creative Services Director and Customer Success Director, Creative Technology Specialist, and Senior Client Services Technical Analyst. Rachel'sresponsibilities included project management, creative development, and technical support.

Rachel's early career experience includes a role as the Product Owner of rappidApp at rappidApp (Acquired by Cvent) and a Guest Services Supervisor at Walt Disney World, where they demonstrated exceptional customer service skills.

Overall, Rachel C. has a strong background in customer experience, engagement, culture, marketing, and project management. Rachel has demonstrated the ability to develop and implement strategies to enhance the customer journey and drive success.

Rachel C. completed their executive MBA from the Quantic School of Business and Technology from 2021 to 2023. Prior to that, they obtained their Bachelor of Science degree in Graphic Design from The Art Institutes, where they studied from 2007 to 2011. Additionally, they earned two certifications — "Understanding Organisations and the Role of HR" from LinkedIn in February 2022 and "Disney's Approach to Quality Service" from the Disney Institute in May 2021.