Alicia Hein

Alicia Hein (Gallegos), MHA, currently serves as the Director of Customer Success for Key Accounts at Sword Health, where leadership is provided to a startup team, focusing on innovation and growth. Prior experience includes roles at Castlight Health, where responsibilities encompassed overall client satisfaction, retention, and revenue management across a significant portfolio, as well as developing key strategic initiatives. Alicia has a proven track record in driving customer success through relationship building, team mentorship, and strategic decision-making. Educational achievements include a Bachelor of Science in Healthcare Management and a Master of Health Administration from Southern Illinois University, Carbondale.