Olivia L. is currently the Dispute Resolution Lead at Swyftx, specialising in external dispute resolution. They have extensive experience in risk and compliance, particularly in scam and fraud operations, having worked with Australia's largest retail bank as a Group Fraud Management Services Senior Analyst. Previously, they served as a Retail Sales Manager at Seed Heritage and performed multiple roles in banking and finance, including dispute resolution and fraud management at Commonwealth Bank and the Australian Financial Complaints Authority. Olivia holds a Bachelor of Business, Economics, and Chinese from Western Sydney University.
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