Siân Howatson is an experienced professional in customer insights and automation, currently serving as the Head of Customer Insights & Automation at Swyftx since March 2022. Previous roles include Manager of Customer Insights and Digital Capability and Knowledge Management Lead in Customer Experience at Swyftx. At Flight Centre Travel Group, Siân successfully launched the Global Help Centre, enhancing self-service options for customers and centralizing support content across five countries. Additional experience encompasses senior advisory roles at the Department of Transport and Main Roads and various positions at Virgin Australia, THQ, and TalkTalk, demonstrating a strong background in business improvement and project management. Educational qualifications include a BA Hons in Linguistics from Lancaster University and a Project Management qualification from TPG Academy.
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