Mariana Fretez

Mariana Fretez is a Business Developer at SYDLE since July 2023, with prior experience in customer success at Detronic Energia, where responsibilities included implementing and analyzing customer satisfaction metrics, managing post-sales support, and utilizing the PipeDrive platform. Mariana worked as a Front Office Receptionist at Holiday Inn Belo Horizonte Savassi from October 2018 to August 2021, providing guest support in multiple languages and developing active listening skills. Experience at Banco Santander as a customer service agent involved assisting both individual and business clients, while early career roles included a writer position and an internship at Mercantil do Brasil, focusing on investment goal tracking and corporate audit processes. Mariana holds a technology degree in Tourism and Hospitality from Estácio, obtained between 2018 and 2020.