Giorgio Goi

Giorgio Goi is a seasoned professional in customer experience and design, currently serving as the Senior Manager for Customer Experience at Sydney Metro since February 2022, focusing on the City South West Metro line readiness. Prior to this role, Giorgio held multiple positions at Transport for NSW from July 2018 to January 2023, including CX Manager and Senior Design Lead, overseeing the Wayfinding team. Experience also includes a role as a Wayshowing Strategist at ID/Lab from August 2013 to May 2018, and as an Information Designer at Mijksenaar from September 2008 to May 2013, specializing in Wayfinding. Early career experience includes an internship leading to a graduation project centered on iPhone app concept development. Giorgio's academic background includes a Master’s degree in Interaction Design from Delft University of Technology and a Bachelor’s degree in Industrial and Product Design from Politecnico di Milano.