SYKES Costa Rica
Ricardo Rivera is an experienced technical support professional with a strong background in engineering. Currently serving as a Lead Technical Support Engineer at Citrix since November 2017, Ricardo has developed expertise in managing complex technical issues and delivering high-quality customer support. Prior to Citrix, Ricardo worked as a Cisco TAC engineer at SYKES Costa Rica, further enhancing skills in technical troubleshooting and support within the IT industry.
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SYKES Costa Rica
Sitel (formely SYKES) is a global leader in providing customer service business process outsourcing (BPO) to Fortune 500 companies. With 40 years in the business, SYKES has over 46.000 employees in 20 countries. The SYKES Costa Rica operation provides customer service and technical support outsourcing for SYKES’ customers in the Financial, Technology and Telecommunications industries. SYKES Costa Rica started operations in 1999, becoming the first contact center company in the country and SYKES’ first operation in Latin America. SYKES is located in Global Park, La Aurora de Heredia, Moravia, Hatillo and Sigma Business Center, San Pedro. Currently, SYKES Costa Rica has a workforce of over 5000 collaborators.