SYKES Costa Rica
Stephanie Canales Cerdas is an experienced professional currently working as a Splunk Technical Support Engineer at SYKES Costa Rica since October 2019, with prior roles that include Okta Tier 1 CSCR and Cisco HTTS Frontline Agent. Before SYKES, Stephanie worked as an English Teacher at Instituto Corpesa and as an Account Manager at Encore Capital Group. Stephanie began a career in telecommunications as a Telecommunications Technician at Datasys Group. Educationally, Stephanie is pursuing a degree at Tecnológico de Costa Rica, has completed the CCNA program through Cisco Networking Academy, and has studied Linux Administration via Udemy. Stephanie also holds a Technician degree in Computer Systems Networking and Telecommunications from C.T.P San Sebastian.
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SYKES Costa Rica
Sitel (formely SYKES) is a global leader in providing customer service business process outsourcing (BPO) to Fortune 500 companies. With 40 years in the business, SYKES has over 46.000 employees in 20 countries. The SYKES Costa Rica operation provides customer service and technical support outsourcing for SYKES’ customers in the Financial, Technology and Telecommunications industries. SYKES Costa Rica started operations in 1999, becoming the first contact center company in the country and SYKES’ first operation in Latin America. SYKES is located in Global Park, La Aurora de Heredia, Moravia, Hatillo and Sigma Business Center, San Pedro. Currently, SYKES Costa Rica has a workforce of over 5000 collaborators.