Jesse Cruz Morales

Senior Technical Support Engineer at Symbotic

Jesse Cruz Morales has a diverse work experience history. They started their career in 2016 as a Consultant - Hosting Support 1 at GoDaddy. In 2017, Jesse worked at Year Up as an Outreach and Admissions Coordinator for six months. Later, they joined Symbotic as an Automation Systems Operator in August 2017 and then transitioned to the role of Automation Technical Support Engineer in November 2018. Moving up in the company, Jesse became an Automation Software Engineer in May 2019, where they collaborated with development and software QA teams, handled Tier 3 on-call software escalations, and installed enhancements or corrective software. In 2020, Jesse worked at Limelight Networks as a Service Reliability Engineer. From 2021 to 2023, Jesse worked at Nexthink as a Product Support Engineer, and currently, they are employed at Symbotic as a Senior Technical Support Engineer.

Jesse Cruz Morales completed a Certificate of Completion in Computer Information Sciences with a focus on Cyber Security at GateWay Community College from 2016 to 2017. In addition to this, Jesse obtained a CompTIA Security+ ce Certification from CompTIA in October 2020. Recently, in April 2022, Jesse obtained two more certifications: IT Support with Finder from Nexthink and Nexthink Pro Certification, both from Nexthink institution.

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Timeline

  • Senior Technical Support Engineer

    July, 2023 - present

  • Automation Software Engineer

    May, 2019

  • Automation Technical Support Engineer

    November, 2018

  • Automation Systems Operator

    August, 2017