Oscar Silva

Oscar Silva has a diverse work experience spanning various industries. Oscar started their career in 2006 as a Shift Supervisor at CVS Pharmacy, where they effectively worked with store management and supervised the store crew. From 2009 to 2011, they worked as a Tutor at TestQuest, INC, where they communicated with parents and teachers, coordinated schedules, and worked with students of different ages and learning levels.

In 2010, Oscar joined LawQuins Mac Repair as a Technician, where they investigated issues, guided customers through service protocols, and handled service orders. Oscar then worked at Apple from 2013 to 2016 as an Expert, focusing on customer service, managing commitments, adapting to challenges, and collaborating with the team.

In 2016, Oscar took on multiple roles at WeWork. As a Technology Lead, they served as the primary interface for the WeWork ServiceDesk and provided prompt response to member problems and requests. As a Senior Technology Lead, they supported clients with technology requests and issues. Oscar also worked at Lincoln Computer Services as a Mac/PC Technician, applying software installation best practices, answering user inquiries, and setting up equipment for employees.

In 2016, Oscar also worked as a Sound Stage Manager at Bronx Arts Ensemble, where they set up microphones and instruments, directed musicians, and ensured the audio team was informed about future concerts.

In 2022, they joined BetterCloud as an Information Technology Specialist, resolving IT ticket requests, creating training guides, and leveraging Okta and Google Workspace Admin for employee onboarding and access.

Currently, Oscar works at Symphony as an IT Support Specialist, though the information does not provide any specific details about their responsibilities in this role.

Oscar Silva completed their education in a chronological order. Oscar first attended the Institute of Audio Research from 2011 to 2012, where they obtained a degree in Audio Engineering. Following that, from 2011 to 2015, they attended CUNY Bronx Community College and earned an Associate of Arts and Sciences (A.A.S.) degree in Media Technology. Oscar then pursued further education at The City College of New York, where they studied from 2018 to 2023 and obtained a Bachelor's degree in Media and Communication Arts.

In addition to their formal education, Oscar also obtained various certifications. Oscar became an Apple Certified Support Professional in October 2022 and gained certification in Google Workspace for IT Administrators in March 2022. Oscar also achieved the Apple Certified Associate (Mac Integration), Apple Certified Macintosh Technician (ACMT), Apple Certified Support Professional (ACSP), and OS X Troubleshooting certifications in 2016. Furthermore, they acquired certifications in Google Workspace Administration and BetterCloud, though the specific months and years of these certifications are not provided.