Jocelyn Tidwell

Jocelyn T. is an experienced technical support professional with a strong background in storage systems, having worked as a Senior Storage Support Engineer at ChannelWorks from July to November 2023, diagnosing and troubleshooting EMC and various storage device issues. Previously, from October 2014 to February 2023, Jocelyn held multiple roles at Dell EMC, including USD Technical Support Engineer II and Upgrade Engineer, providing high-level support for mid-range storage products, collaborating with teams to resolve complex technical issues, and managing customer inquiries and service requests. Education includes an Integrated Studies degree in Business Communication from Utah State University (2021-2023) and an Associate's degree in Computer and Information Systems from the University of Phoenix (2012-2014).